Managed IT · Auckland
Your office IT, looked after. So your team can just work.
Laptops someone set up years ago. A Microsoft 365 account nobody really understands. Backups you hope are running. A friend who helps when things break, if they have time. Sound familiar? We take all of it off your hands for one monthly price per person, and when something goes wrong, you call the engineer who already knows your setup.
Everything that keeps your office running
We look after your accounts and email, laptops and desktops, Wi-Fi and internet, printers, shared files and the cloud apps you pay for. We monitor and update your devices automatically, so most problems are fixed before your team even notices.
When something does go wrong, you call or email and talk to the engineer who set it up. No call centre, no ticket number, no explaining everything from the start.
Security comes as standard
Every plan includes multi-factor sign-in, automatic updates, protection on every device and email filtering. No upsells. It covers the basics New Zealand's National Cyber Security Centre recommends, and it's what your insurer will ask about when you renew your cyber cover.
New starters and leavers, handled
Tell us someone is starting, and their laptop, email and access are ready before their first morning. Tell us someone is leaving, and their access is shut off that day, with their email and files kept safe for you. It's the part of IT small offices most often get wrong, and the part that hurts most when they do.
It's all yours
Your Microsoft or Google account, your domain and every licence are in your business's name, and you hold the admin access. We document your whole setup. If you ever want to move on, you get a document and a set of passwords, not a mess to untangle.
How it starts
Getting started is simple, and you know the price at every step.
Step 1: Free IT health check
We spend an hour with you, on site or on a call, looking at your accounts, devices, backups, network and security. You get a one-page report with the five things worth fixing first. It's free, with no obligation.
Step 2: Setup, at a fixed price
We get everything up to standard: security switched on, devices set up for management, backups running and tested, and admin accounts in your name, all documented. You have the price before we start.
Step 3: One monthly price
After that you pay a fixed price per person each month for monitoring, updates, security and help whenever you need it. No surprise bills for the things your plan covers.
Plans and prices
One simple price per person, every month.
Prices are per user per month. Minimum 5 users. Microsoft 365 and Google Workspace licences are paid separately, in your name, directly to Microsoft or Google.
Essentials
We look after and secure every device, and help remotely whenever you need us.
from$95/ user / month
- Every device monitored, updated and protected
- Microsoft 365 or Google Workspace managed
- Multi-factor sign-in and email filtering
- Remote help in business hours, within fair use
- A written plan for security incidents
Business
RecommendedEverything most offices need, plus backups and regular visits.
from$145/ user / month
- Everything in Essentials
- Business-grade threat protection on every computer
- Microsoft 365 email and file backup
- Up to two hours on site in Auckland each month
- A quarterly catch-up on what's coming up
Complete
For offices that can't afford a slow day.
from$195/ user / month
- Everything in Business
- On-site visits in Auckland when a problem needs one, within fair use
- Backup of laptops and desktops
- Security awareness training for staff
- A yearly IT plan and budget for your office
Not in the monthly price
- New hardware and software. We can source it and quote you first.
- Projects like an office move, a new server or a network upgrade. We quote these at a fixed price.
- Work outside business hours, at the after-hours rate.
- Software licences, such as Microsoft 365 and Google Workspace.
- Business hours
- Monday to Friday, 8.30am to 5.30pm
- Getting help
- Urgent problems are picked up the same business day. The details are set out in your written agreement.
- Work outside a plan
- $165 per hour, in business hours.
- After hours
- $250 per hour, by arrangement.
- Where
- On-site anywhere in the Auckland region. Remote support for offices anywhere in New Zealand.
Not sure which plan fits?
We'll recommend one at the end of your free health check, along with a fixed price for setup. Whether you run an accounting firm, a medical or dental practice, a real estate office or a trades or construction business, the plans are the same. We just set them up around how you work.
Questions people ask
Before you get in touch
- How much does managed IT cost?
- Plans start from $95 per person per month, and Business, at $145, is the plan we recommend for most offices. The minimum is 5 users. Getting you set up is a one-off fixed price, which we quote after your free health check. Microsoft 365 and Google Workspace licences are paid separately, in your name, directly to Microsoft or Google.
- Do you come on site?
- Yes, anywhere in Auckland. We fix most problems remotely in minutes, and come to you for hardware, network issues or anything that's quicker in person. If you're outside Auckland, we support you remotely.
- Who will we actually deal with?
- The engineer who set up your systems, not a call centre. We also document your whole setup and keep the admin access in your name, so your IT never depends on one person's memory.
- Do we have to sign a long contract?
- No. After the first three months it's month to month, and you can leave with a month's notice. Everything is already in your name, so leaving is easy.
- Someone on our team already helps with IT. Can you work with them?
- Yes. Plenty of offices keep someone on the team as the first point of contact and call us for everything else. We'll work out the split with you at the health check.
- Do you support Macs as well as Windows?
- Yes, plus iPhones and Android phones. Most offices have a mix, and we look after them all the same way.
Next step
Start with a free IT health check.
Give us an hour, on site or on a call, and we'll give you a one-page report with the five things worth fixing first. No obligation.
Managed IT